Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering: – Handles 2/3 rd of our customer service enquires – On par with humans on customer satisfaction – Higher accuracy leading to a 25% reduction in repeat inquiries – Customer resolves their errands in 2 min vs 11 min – Live 24/7 in over 23 markets, communicating in over 35 languages It performs the equivalent job of 700 full time agent

Oh yes, it’s happening. — Marginal Revolution

Amazon lets advertisers use generative AI to make product shots more lifelike

For advertisers without a graphic design or creative team, this is a quick solution to spruce up images that would otherwise be a bore

Complement this with auto-generated product descriptions, and Amazon might be one of the only Big Tech company making the most impactful “under the hood” AI improvements for their customers. That is, they are not making fancy bots or automatic PowerPoints and over-doing the “we're riding the AI wave” thing.

Also, to note:

Amazon says putting products in a lifestyle scene can lead to 40 percent higher click-through rates 

The Verge

How to Pour a Beer the Right Way

How do you pour a beer? You think you know the answer. You’re pouring the beer into a tilted glass, and minimizing the foam. According to Max Bakker, a Master Cicerone (or sommelier for beer), you’re getting it wrong. Above, he demonstrates the proper technique. Watch and learn.

Open Culture

The Copenhagen Interpretation of Ethics

The Copenhagen Interpretation of quantum mechanics says that you can have a particle spinning clockwise and counterclockwise at the same time – until you look at it, at which point it definitely becomes one or the other. The theory claims that observing reality fundamentally changes it.

The Copenhagen Interpretation of Ethics says that when you observe or interact with a problem in any way, you can be blamed for it. At the very least, you are to blame for not doing more. Even if you don’t make the problem worse, even if you make it slightly better, the ethical burden of the problem falls on you as soon as you observe it. In particular, if you interact with a problem and benefit from it, you are a complete monster. I don’t subscribe to this school of thought, but it seems pretty popular.

Almost No One is Evil. Almost Everything is Broken

The Word Algorithm Originates in 9th Century Baghdad

The word algorithm comes from the name of a Persian mathematical genius, al-Khwarizmi, who dealt with mathematical sorcery in the 9th century. Although he did not invent algorithms in their contemporary sense i.e a finite sequence of rigorous instructions, he did inspire the Western world to use Arabic numerals instead of the clumsy Roman system. And he can be thanked for the word algebra. 

It is when his works were translated into Latin and Italian that his name transformed into Algoritmi. And then his name entered the mainstream when it started to mean arithmetic in English.

It is striking to think that some people’s names became the semantic representation of an essential concept of science and technology. How often did that happen? — youtube.com

A Product Model to help PMs communicate clearly

I dream of a world where a Product Model can be generated from the organization of the backend files that respect the Domain-Driven Design (DDD) approach. That would quickly enable Product people to formalize a shared language from real code, and not spend hours philosophizing about why X should be named Y. Alas, this time has yet to come.

Indeed, one of the hard things to do in product development is to come up with a naming convention for your app that makes sense to everyone. Engineers, designers, and everyone else on the team need this shared language to talk about the product.

Another thing that is important for Product Managers is the ability to quickly conceptualize requirements for a feature or a product. Sometimes, user stories are too vague or incomplete.

Taking free inspiration from DDD, which states that in naming, the engineering logic must be as close as possible to the real-world, business logic, we can imagine the following model:

Domain Layer

This is where we name the entities and concepts that power the product. Domains are where the unique business logic is expressed. Say you are building an ecommerce app, you might have Cart, Accounts or Payments. If you're building an AI companion dating app, you might have Profile or Chat.

Infrastructure Layer

To me, this is where the backend orchestrates services that talk back and forth with the database. This is where I might refer to purely technical, non-visual elements such as a matching algorithm or a dedicated LLM logic.

Application Layer

This is the traditionally used layer when Product people think about products. This can capture interaction-based, user-centered flows that blend different objects from the Domain and Infrastructure layers, such as Sign Up or Add Item to Cart. 

In short, because software applications are complex systems, thinking about the Application layer is not enough.

Product people should take into account the impact of a new feature in conceptual terms (Domains) and in technical, non-visual terms (Infrastructure).

Some Tips to Detect Fake News

Two things to keep in mind:

Remember the business model of media entities. Beneath the noble intention of sharing information, the business model of media companies is to maximize the number of people seeing ads on their properties, so they maximize traffic. How? Boring stuff doesn't drive traffic, but drama, and thus exaggeration, does.

Remember the goal of arguments, even online. A successful argument refutes the central thesis of the other party's argument. Beware of fallacies and biases like personal attacks (ad hominem), misrepresenting/exaggerating the opponent's argument to make it easier to attack (straw man fallacy), or saying that something is true because it's supported by an authority (appeal to authority). There are many more.

Without further ado, here are the tips: 

  1. Check the source. A random Twitter/X account with 13 followers can share a post with 1M views. But it doesn't mean that the content is legit. Even accounts with a lot of followers are unreliable. One example is The Spectator Index (2.5M followers) which always exaggerates its claims for more views. Check the replies, check the origin of the information. Who shared it first? Yes, reputable sources are very hard to find. A heuristic I use is that if the content is sensationalistic and without context, there is a good chance that the “fact” is being exploited.
  2. Cross-check with other sources. If only one source shares the information, and you feel that they might not be a primary source, then exercise caution. One source is not enough to guarantee the validity of the information. Consider checking other sources. 
  3. Check dates & times. A lot of people discard checking the date or time of content they share. Don't be like them! Check the date & time. 
  4. Beware of emotional manipulation. Maybe I'm weird but my radar is triggered when the content shared is particularly dramatic (physical abuse, suffering children). Indeed, whenever we see suffering, our rational mind shuts off, and we are outraged (this is good) so we externalize it and forget to check the source, cross-verify, or check the date (this is less good). 
  5. Ask the Internet for verification. There's a useful Discord server. Check: www.projectowl.one. They are an Open Source Intelligence community. You can post a piece of info on the Discord and have people try and verify it. 

Remember to take a break from reading all of these dreadful news. Surely humans are not meant to process such a large amount of vivid violent imagery. 

Eloquent is a New Paradigm for Mobile Text Editing

Eloquent

Editing text on mobile is cumbersome.

If people make a mistake, they would rather delete a word than attempt to edit it. This is why I was so interested in Eloquent's solution as it addresses the problem directly. Watch the intro video here.

It improves the current text editing experience in three ways:

  • There is a permanently visible affordance (button) to indicate where the user can tap to move it. It is the dark, pale blue droplet below the cursor in the image above. The cursor instantly jumps to wherever the user taps on the block of text. 
  • The cursor and magnifier are visually unified to simplify targeting the right word or letter. 
  • You can select a word by dragging, then pausing, then pressing harder. No more double tapping, and fewer instances of the formatting menu popping out.

If an Apple engineer reads this blog, please consider trying some of these interactions.

The CIA Read Allies Encrypted Communications — For Decades

In a surprising, ahem, move, the CIA owned the one company that numerous countries trusted for their cryptography needs: 

For more than half a century, governments all over the world trusted a single company to keep the communications of their spies, soldiers and diplomats secret.

The company, Crypto AG, got its first break with a contract to build code-making machines for U.S. troops during World War II. Flush with cash, it became a dominant maker of encryption devices for decades, navigating waves of technology from mechanical gears to electronic circuits and, finally, silicon chips and software.

But what none of its customers ever knew was that Crypto AG was secretly owned by the CIA in a highly classified partnership with West German intelligence. These spy agencies rigged the company’s devices so they could easily break the codes that countries used to send encrypted messages.

Read more here.

Anne L'Huilier, Pierre Agostini, and Feren Krausz won the 2023 Physics Nobel Prize. They developed “attoseconds”, extremely short pulses of light where one attosecond is one billionth of a billionth of a second. 

This allowed them to study the incredibly fast movements of electrons within atoms and molecules in real time. Before, it was impossible to observe such rapid movements because of their fleeting nature.

We now have a way to investigate the fundamental behaviors of electrons, which can enable a variety of technological advancements such as faster electronic devices and inroads in chemistry and biology. 

Two further fun facts: Anne L'Huilier started working on this in the 1980s and got back to the amphitheater to continue her class after she got a call informing her she had won. Indeed, her greatest gift to humanity is her teaching.

Why We Like Bitter Foods In The 21st Century

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Why is it that humans seem to increasingly enjoy bitter foods?

Examples include IPA beer, Aperol (sales have increased x5 from 2010 to 2022), or 100% cacao chocolate.

One theory is that people have been acribing better health outcomes to things that are hard to like, like bitter foods, in opposition to sweet stuff. This is because sugar is now universally considered as something bad for your health, and is very easy thing to eat. 

Another possibility is that we turn to less palatable foods because they are perceived to be more natural. Nature yields unsavory stuff, right? 

Of course, the venerable mango is a compelling counter.

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Beautiful Lidar images of rivers. Courtesy of Dan Coecarto.

Why Apple Will Not Release a Google-like Search Engine

It is reasoned that comments from Apple SVP of Services Eddy Cue saying Google’s search is the best and that Apple has no incentive to make its own are probably true, but could also be a measure to try and protect Google from government enforcement.

A rumor has it that Apple is developing its own search engine to compete with Google. This is true, as Apple must create some crawling/ranking software for Siri, Spotlight and such. However, I do not believe they are going to release a proper search engine. The reason for this rumor could be related to the anti-trust lawsuit against Google, and Apple is defending them. The incentives for the deal are too good for Apple, they are getting $15B a year for almost 0 effort. 

On Voice in AI Companions

Those of us who are blessed to have many close friends and family members in our life may look down on tools like this, experiencing what they offer as a cloying simulacrum of the human experience. But I imagine it might feel different for those who are lonely, isolated, or on the margins. On an early episode of Hard Fork, a trans teenager sent in a voice memo to tell us about using ChatGPT to get daily affirmations about identity issues. The power of giving what were then text messages a warm and kindly voice, I think, should not be underestimated.

Good insight from Casey Newton. 

I saw a tweet about a game where you guess Paris metro stations this morning but can’t find it anymore. I think it’s someone’s side project?

Why Bjarne Stroustrup Created C++

Bjarne Stroustrup explains why he created C++.

He used two ideas from existing languages. High-level abstraction to represent just about anything as a class (from SIMULA). And low-level efficiency, making the language usable by humans but still close to the machine for optimal performance (from C, made by Dennis Ritchie at Bell Labs). 

The chatbot, which is incapable of actually feeling emotions, was presenting itself as an emotional being—something that other popular chatbots like ChatGPT and Google's Bard are trained not to do because it is misleading and potentially harmful. When chatbots present themselves as emotive, people are able to give it meaning and establish a bond.

Humans crave connection and the world offers them solitude.

Amazing design and looking forward to try the fuse feature.

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Sundry · KFC, routines, erasing memories, vodka, mimes, new species

A rainbow fish identified in the Maldives in 2022

Did you know the Japanese ate KFC for Christmas. Different cultures have quite funky traditions for the winter holidays. Are the winter holidays over yet? — atlasobscura.com

Imitating the morning routines of successful people is useless. Indeed, it is not because you drink the same coffee as a superstar tech CEO that you will be gratified with tons of cash in the bank. Humans are super skilled at imitation (mimesis), and that is a key feature of our species’ growth. But high-status people are able to counter-signal: a CEO might go to work on a bicycle by choice, but if you work at McDonald’s, it might be a necessity (and that you cannot afford a car). So be cautious about imitating high-status people who can afford to counter-signal. Be wiser in the choice of who you imitate! — substack.com

There may be 7 levels of busy-ness. I’m curious where do readers of Sundry rank on this list. Are you at level 4 “at capacity” or at level 6 “crushing commitments”? — randsinrepose.com

There is a drug that can remove the pain from memories. This is about exploiting memory reconsolidation to alleviate the sting from dreadful romantic (yes) memories. It does not erase what happened to you but it changes the impact it has on your life. Still experimental, but interesting. It also raises ethical questions: should we alter memory? — nautil.us

Alcoholic Vodka based its branding on the idea that drinking is bad. And it is quite compelling indeed. Here’s an example: “This product is extremely harmful to your health and can cause a variety of serious diseases. If you for some reason have to drink it, please drink responsibly. There are many great alternatives to this hazardous beverage” — alcoholicvodka.com

To reduce lawlessness in the streets of Bogotá, the mayor resorted to mimes. People who were jaywalking were followed by professional mimes who mocked their every move. This worked well. More than 400 mimes were hired to keep changing people’s behavior in a creative way — harvard.edu

Here are 15 cool animal species discovered in 2022. All is not going to down the toilets. Apparently, we only discovered around 10% of the world’s species. We only identified 80% of mammals, the best studied species. So much to discover! Before we burn it to the ground, of course — mongabay.com