Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering: – Handles 2/3 rd of our customer service enquires – On par with humans on customer satisfaction – Higher accuracy leading to a 25% reduction in repeat inquiries – Customer resolves their errands in 2 min vs 11 min – Live 24/7 in over 23 markets, communicating in over 35 languages It performs the equivalent job of 700 full time agent

Oh yes, it’s happening. — Marginal Revolution